wagamama tower place

The reviews reflect a generally positive sentiment towards the restaurant's approach to handling food allergies. Many diners commend the staff's knowledge and willingness to assist customers with allergies, emphasizing the importance of having managers take orders to ensure safety. Several reviews highlight that servers proactively inquire about allergies and work with guests to provide safe dining options.

However, there are notable concerns regarding service efficiency. A few reviewers mention long wait times for ordering and serving food, which can lead to dissatisfaction, particularly if one diner’s meal arrives late and has cooled by the time everyone is served. This inefficiency is coupled with complaints about staff responses to allergy concerns, suggesting inconsistency in service quality.

Moreover, negative experiences were reported regarding the accuracy of allergy information, with one reviewer recounting a serious oversight that resulted in an allergen being included in their meal. Such experiences underscore the risks involved when restaurants fail to communicate effectively about food allergies, highlighting the need for thorough training and attentiveness among all staff members.

In conclusion, while many customers enjoy the tasty food and appreciate the allergy-conscious service at the restaurant, there are significant gaps in service speed and reliability when it comes to allergy management that could compromise the overall dining experience for those who rely on careful handling of their dietary restrictions.