Wagamama Victoria Square

The reviews for Wagamama Victoria Square present a mixed sentiment regarding the restaurant's handling of food allergies. On one hand, several patrons expressed satisfaction with the staff's attentiveness and the measures taken to ensure customer safety. One reviewer specifically noted the friendliness and helpfulness of the staff, emphasizing that they inquired about allergies, which provided reassurance for their family dining experience. Additionally, the mention of a nut-free kitchen further highlights the restaurant's commitment to accommodating those with allergies.

In contrast, one reviewer had a negative experience with the handling of an allergy-related concern involving coriander. Despite their clear aversion to the ingredient, the restaurant did not alert them to its presence in a dish they ordered. The reviewer felt that they should not have been charged for the gyoza that was inedible due to this oversight, indicating a lack of communication about the menu items.

Furthermore, another positive review echoed the sentiment of responsive service, mentioning that staff were not only friendly but also well-informed about the menu options, reinforcing the idea that the staff are trained to manage allergen-related inquiries. This demonstrates a level of care and professionalism that is crucial for diners with allergies.

Overall, the reviews indicate a commendable focus on allergy awareness from most staff members, though there is room for improvement regarding communication and preparation for specific allergy issues. Customers looking for a meal with dietary concerns may find it a mixed experience based on these accounts.