The Lost & Found Birmingham

The reviews for The Lost & Found Birmingham reflect a generally positive sentiment regarding the handling of food allergies and intolerances. Many diners commended the staff for their attentiveness and knowledge when it came to allergy-related inquiries. Charlotte and Lilly were highlighted as particularly helpful, providing reassurance and ensuring special dietary needs were met throughout the dining experience.

Multiple reviewers noted that the staff made a conscious effort to mark food accordingly and check in regularly about any allergies, which contributed to a stress-free atmosphere. One reviewer expressed gratitude for the staff's diligence in preventing a nut allergy guest from inadvertently consuming a cocktail containing nuts. These actions greatly improved the overall dining experience, demonstrating a commitment to guest safety.

However, there were also some criticisms related to allergy management, such as confusion over hidden ingredients on a menu. One diner reported receiving a burger with relish, which he was allergic to, indicating a lapse in communication regarding allergies. Although the issue was addressed by the manager, it created discomfort for the diner and affected the timing of the meal.

In summary, while the majority of experiences were positive in regards to allergy awareness and customer service, there remains room for improvement in communication and clarity on menu items. The general atmosphere, staff professionalism, and food quality were appreciated, suggesting a solid dining option for those with allergies if improvements in allergy information and serving procedures are made.