TGI Fridays - Lakeside Quay

The reviews for TGI Fridays - Lakeside Quay include a variety of experiences concerning food allergies, highlighting both effective and ineffective handling of such concerns. Notably, several diners reported receiving attentive service where staff went the extra mile to ensure allergic reactions were avoided. This demonstrates a positive commitment to customer safety and comfort, particularly for individuals with specific dietary needs.

For instance, one reviewer praised the management's approach in taking an allergy order personally and ensuring the food was suitable for her autistic son and his peanut allergy. Another reviewer appreciated how their server was accommodating, making adjustments to their order without making them feel like a hassle. Such positive experiences emphasize the potential for a supportive dining environment when staff are attentive to guests' dietary restrictions.

Conversely, the negative review illustrated a stark contrast in allergy management. A diner who avoided alcohol due to a past experience faced challenges when staff refused to serve a popular dish because it contained Jack Daniel's sauce, despite their agreement to sign a waiver. This frustration highlights that while the duty of care is important, there needs to be a balance between adherence to safety protocols and accommodating returning customers.

Overall, the sentiment around the restaurant's handling of allergies is mixed. While many patrons felt well taken care of, the experience of an individual who was turned away from their meal due to their concerns about alcohol content suggests that the restaurant might benefit from more flexible policies or clearer communication regarding their food safety practices.