Shiremoor House Farm

Overall, the reviews reflect a mixed sentiment regarding the handling of food allergies at Shiremoor House Farm. Several guests reported positive experiences where the staff were attentive and accommodating to specific food allergies, allowing diners with dietary restrictions to enjoy their meals safely. Notably, staff members were praised for their willingness to consult with the chef and offer alternative options that were not initially available, showcasing a commitment to customer safety and satisfaction.

However, a significant concern emerged regarding the establishment's gluten-free options. One guest recounted a severe allergic reaction due to a misunderstanding about what 'non-gluten' meant, leading to frustrations about the lack of adequate precautions taken beyond the gluten-free menu. This review highlighted a potential gap in communication and training for staff regarding food allergies that could pose serious risks to patrons with severe allergies.

Additional reviews pointed out some operational issues, such as technological miscommunication through their ordering app, which did not provide allergy information. This caused annoyance for diners who relied on the app for a streamlined ordering experience. Increased clarity about allergy protocols and the app's capabilities could enhance overall customer experience and safety.

In conclusion, while many guests had positive dining experiences with proper allergy accommodations, the restaurant faces critical feedback that must be addressed to ensure all patrons, especially those with severe allergies, can feel safe while dining. Consistent training and clearer communication regarding food allergen management could significantly improve the experience for future customers.