Pizza Express

The reviews for Pizza Express reflect a mixed sentiment regarding the handling of food allergies. On the positive side, several customers noted that the staff were accommodating and attentive when it came to allergies, showing a willingness to inform the kitchen and ensure safe dining experiences. One reviewer specifically mentioned that the server was knowledgeable about gluten-free options, leading to a pleasant evening with good food.

Conversely, there were also significant concerns voiced regarding the approach of some staff members towards allergy inquiries. One customer recounted a frustrating encounter with a server who was dismissive and incorrect about allergen information, which led to an unpleasant dining experience. This highlights a lack of training and sensitivity among some of the staff in addressing serious allergy concerns.

A common theme is that while some diners expressed satisfaction with the allergy management processes, others experienced lapses, such as incorrect orders and insufficient communication about allergy-friendly options. These issues detracted from the overall dining experiences for these customers.

Ultimately, Pizza Express seems to have potential in accommodating food allergies, but there is a clear need for improved staff training and better consistency in service to ensure a safe and enjoyable dining experience for all guests.