Phoenix Palace

The reviews convey a mixed sentiment regarding the allergy experience at Phoenix Palace. One reviewer praised the restaurant for its excellent handling of food allergies, highlighting the accommodating nature of the staff and the deliciousness of the set menu for those with a dairy allergy. This positive feedback reflects the restaurant's commitment to catering to guests with dietary restrictions and the efforts made to ensure a safe dining experience for individuals with food allergies.

However, the second review raises a significant concern about communication failures between staff regarding allergy management. Although the restaurant employs a systematic approach to categorize allergens on the menu, the experience of the reviewer with a crustacean allergy underscores the critical need for vigilant processes. The reviewer experienced an allergic reaction due to a piece of crustacean that was not properly communicated to the kitchen, highlighting potential risks for those with severe allergies.

The inconsistency in allergen management suggests that while the restaurant may have robust systems in place, human error can lead to serious consequences for diners with allergies. Caution is advised for those with serious food allergies, as indicated by the reviewer’s alarming experience with an accidental contamination.

Overall, while Phoenix Palace offers delightful cuisine and has made strides in allergy awareness, potential patrons with food allergies should exercise discretion and advocate for their safety when dining there.