Honourable Pilot Cookhouse + Pub
Mixed experiences with food allergies; staff responsiveness varies, but positive experiences noted in some cases.
The reviews present a mixed sentiment regarding the handling of food allergies at the Honourable Pilot Cookhouse + Pub. While one reviewer expressed dissatisfaction due to a rude staff member and inadequate allergy communication, others highlighted positive experiences with attentive service from staff members who took the time to understand allergy needs.
One review noted that a waiter referred to an allergy without proper context, which was perceived as rude, showcasing a lack of proper training in this area. The reviewer's friend's allergy was not treated with the respect it deserved, which ultimately led to a negative dining experience. This indicates that while some staff members are diligent, inconsistency in service can affect patron comfort, particularly for those with allergies.
Conversely, two other reviewers praised the restaurant for their excellent service, where staff members proactively ensured the safety of diners with food allergies. They found the staff to be knowledgeable and accommodating, which alleviated anxiety associated with dining out.
Overall, the restaurant's approach to food allergies appears to be dependent on the individual staff member. Ensuring all employees are trained to handle allergy situations with care and professionalism may enhance the overall dining experience for patrons with specific dietary needs.
Find Honourable Pilot Cookhouse + Pub
Address
Will Adams Way, Gillingham ME8 6BY, United Kingdom
Links
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Other allergy friendly restaurants in Maidstone. Other allergy friendly restaurants in Gravesend.
Allergy Experiences
54 out of 5 stars
Based on 3 reviews
Review data
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5 star reviews
- 67%
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4 star reviews
- 0%
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3 star reviews
- 0%
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2 star reviews
- 33%
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1 star reviews
- 0%
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Recent reviews
2 out of 5 stars
Posted over 1 year ago on
Milk5 out of 5 stars
Posted about 2 years ago on
5 out of 5 stars
Posted about 2 years ago on
MilkImportant
You should always make your assessments and declare your allergies before ordering.