Honest Burgers South Bank

The reviews for Honest Burgers South Bank reflect a mixed sentiment regarding the management of food allergies. While several customers reported positive experiences with accommodating their allergies, there were notable incidents of confusion and unhelpful staff interactions.

Some diners praised the staff’s attentiveness to allergy inquiries and their knowledge of the menu, especially when it came to accommodating gluten allergies and other specific requirements. For example, one review highlighted an excellent experience with a knowledgeable waiter named Simone, who provided detailed information about allergens beyond the common ones.

On the other hand, a few reviews revealed serious concerns about allergen information and service. One customer reported a misunderstanding that led to consuming foods containing allergens they were told could be safe. Another diner described the staff as rude and unresponsive during a visit, which severely impacted their dining experience. This inconsistency indicates a lack of comprehensive training on allergens among the staff.

Overall, while many customers enjoyed the food and appreciated the allergy-friendly options, the fluctuating quality of service and communication around food allergies is a significant area for improvement. Effective training for staff on dietary restrictions and better communication could enhance the experiences of customers with allergies.