Damascena Coffee House Jewellery Quarter
Disappointing allergy experience despite appealing food and atmosphere.
The review highlights a negative experience related to food allergies at Damascena Coffee House. Although the ambiance and food presentation were appealing, the inability to accommodate a rapeseed/palm oil allergy left the diners feeling frustrated.
The wait for seating and service also contributed to a less than favorable first impression. While the staff was friendly and made an effort to suggest suitable menu options, they ultimately could not find anything safe for the customer with the allergy.
This scenario underscores the importance of effective allergy communication and menu flexibility in restaurants, as a lack of suitable options can lead to disappointment for diners with dietary restrictions.
Overall, the review suggests that, despite its popularity and authentic Middle Eastern experience, the restaurant may need to improve its allergy awareness and accommodation to better serve all customers.
Find Damascena Coffee House Jewellery Quarter
Address
Unit 1, Heritage Court, 17-21 Warstone Ln, Birmingham B18 6HP, United Kingdom
Links
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Allergy Experiences
82 out of 5 stars
Based on 1 review
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Recent reviews
4 out of 5 stars
Posted over 2 years ago on
Important
You should always make your assessments and declare your allergies before ordering.