Bank Restaurant Bar & Grill

The reviews highlight a mixed sentiment surrounding the staff's handling of food allergies at the Bank Restaurant Bar & Grill. While some customers praised the restaurant for its attentive service, especially in confirming allergies and accommodating dietary needs, others reported severe lapses in protocol that could have resulted in health risks. Positive feedback includes experiences where staff members went above and beyond to ensure guests with allergies felt safe and valued.

However, several critical reviews focus on alarming failures to communicate allergy information effectively. One customer experienced a serious incident where broccoli, which was requested without chilli due to a spice allergy, was served incorrectly, highlighting potential risks to patrons with strict dietary requirements. Another reviewer recounted a frustrating experience with gluten allergies, feeling that specific menu items were not clearly marked and that staff members were not adequately informed about the contents of dishes.

The inconsistency in handling allergies is a notable theme in the reviews. Customers expressed dissatisfaction with the communication skills of some staff, particularly when it came to dietary restrictions. One user described an unsettling situation where they were provided false information about menu items that led to a negative health outcome. The feedback emphasizes that while some staff members showed concern and acted responsibly, others failed to take these matters seriously, creating a sense of distrust.

In conclusion, while some diners left the restaurant feeling positive about their experiences, those with food allergies reported troubling incidents that detracted significantly from their overall dining experience. The restaurant would benefit from reviewing its allergen management protocols and ensuring all staff are adequately trained to handle such sensitive matters.