Zizzi - Cardiff Mermaid Quay

The reviews for Zizzi - Cardiff Mermaid Quay indicate a generally positive sentiment regarding the handling of food allergies. Multiple customers highlighted the excellent knowledge and responsiveness of the staff when it came to allergy-related inquiries. In particular, guests appreciated the tailored menu options and the care taken to ensure safe dining experiences for those with specific dietary restrictions, such as gluten and dairy allergies. The practice of labeling allergen-free items on their menu was also acknowledged as a helpful feature.

Several reviews noted the smooth and careful coordination in the kitchen, with special mention of thorough cleaning processes before preparing allergy-sensitive meals. The atmosphere appeared welcoming and accommodating, with staff often noted as friendly and eager to assist. Families with children particularly enjoyed their meals, feeling relaxed and confident about the options available for young diners with allergies.

However, there were a few negative comments related to cleanliness and the overall condition of the restaurant. One reviewer expressed serious concerns regarding hygiene and maintenance issues that could impact food safety. Additionally, there were instances where the staff’s awareness and communication about specific menu items fell short, which underscores the importance of consistent training for all employees in managing food allergies.

Overall, Zizzi - Cardiff Mermaid Quay seems to be a place where allergy accommodations are prioritized, and many customers felt at ease dining out, despite some isolated criticisms about the restaurant's upkeep and staff knowledge in specific situations.