Unagi Street Food & Sushi Manchester

The reviews of Unagi Street Food & Sushi in Manchester present a mixed sentiment regarding the dining experience, particularly for those with food allergies. Several patrons highlighted positive interactions with staff concerning their allergies, emphasizing that the staff provided good support and guidance when selecting menu items. For instance, one reviewer expressed appreciation for the server Joe, who meticulously annotated the menu to accommodate gluten and milk allergies, making the customer feel comfortable and well taken care of.

However, contrasting experiences were also reported. One negative review detailed a distressing incident where the restaurant allegedly contaminated a customer with celiac disease and a dairy allergy, resulting in illness. The reviewer pointed out the staff's rude attitude in dismissing their concerns, showcasing a serious deficiency in customer service in handling food allergy matters. This incident stands in stark contrast to the other positive experiences mentioned.

Additionally, some diners shared their satisfaction with how allergy-related information was communicated clearly. This aspect suggests that when the staff is well-informed and attentive, it can significantly enhance the overall dining experience for customers with dietary restrictions.

Overall, while Unagi Street Food & Sushi offers a welcoming atmosphere and delicious food for some, there are notable concerns regarding consistency in allergy management and staff attitudes toward customers with serious food allergies. This inconsistency may deter individuals with allergies from returning to the restaurant.