Toby Carvery Lower Earley

The reviews for Toby Carvery Lower Earley depict a generally positive sentiment regarding experiences with food allergies. Several reviewers highlight the attentive service from staff members, who went out of their way to accommodate allergy requirements. For instance, detailed and helpful interactions from servers like Jessie and Jen were specifically praised for their proactive measures to prevent cross-contamination and ensure a safe dining experience.

However, the stark contrast in one review reveals a critical issue in allergy management and service. A negative experience involving a lack of regard for severe allergies and poor customer service was noted, reflecting inconsistency in how allergy requirements are handled. The manager's indifference and failure to address concerns left the reviewer feeling disgusted and prompted them to complain to head office.

Common themes include the quality of service in relation to allergies, with a positive emphasis on staff who are knowledgeable and detail-oriented. The presence of an allergy menu is also mentioned, indicating an effort to cater to those with dietary restrictions.

In summary, while there are strong positive experiences highlighted by many diners related to allergy accommodations, one negative experience points to a significant need for improved consistency and training among staff in allergy management.