The Waterside Pub & Grill

The reviews for The Waterside Pub & Grill showcase a mixed sentiment regarding the handling of food allergies. Some diners had positive experiences, highlighting attentive staff and effective communication regarding allergy needs. For instance, both Lucy and Hannah received praise for their proactive approach to ensuring meals were safe for diners with allergies, with Hannah specifically noted for guiding a family through the allergy menu and informing chefs accordingly.

However, not all experiences were satisfactory. One review raised significant concerns about the restaurant's gluten-free menu, citing instances where gluten-free meals were incorrectly served, leading to potential health risks for those with serious allergies. The reviewer felt let down by the restaurant's lack of thoroughness and suggested that staff would benefit from better training on allergies and dietary restrictions.

Overall, while some patrons left impressed with the attentiveness of the waitstaff and the quality of food, there is a pressing need for enhanced training and systems to ensure safety for all diners, especially those with severe allergies. This inconsistency points to a crucial area for improvement for the restaurant in order to build trust and safety around dining experiences related to food allergies.

The overall feedback emphasizes the importance of proper communication and training in the food service industry, especially concerning allergy management. Enhancing their protocols could greatly improve customer satisfaction and safety.