The Steamboat Cookhouse + Pub

The reviews reflect a generally positive sentiment regarding the handling of food allergies at The Steamboat Cookhouse + Pub. Many patrons specifically commend the staff for their attentiveness and willingness to accommodate various dietary restrictions. Notably, several reviewers mentioned receiving excellent service from specific staff members, such as Kayleigh and Amanda W, who were praised for their friendly demeanor and professionalism when addressing allergy concerns.

There is a recurring theme of communication challenges, where some diners expressed difficulty in articulating their allergies due to memory issues. One review highlighted an incident where a server's response to a customer's uncertainty about their allergy was less than ideal, indicating a potential need for improved staff training in handling sensitive situations involving food allergies.

On the positive side, multiple customers reported swift actions taken by the staff when allergies were mentioned, with food items being replaced quickly to ensure safety. This prompt service not only alleviated immediate concerns but also contributed to a positive dining experience overall.

Moreover, the welcoming atmosphere and the personal touch from some staff members were noted as key factors contributing to a reassuring environment for families with children who have food allergies. Overall, the restaurant seems to offer an inclusive experience for diners with dietary restrictions, although there is room for improvement in training and communication protocols to further enhance customer satisfaction.