The Pheasant Inn

The reviews present a mixed sentiment regarding the handling of food allergies at The Pheasant Inn. One reviewer expressed severe dissatisfaction after their son experienced an adverse reaction due to a presumed mishandling of a fish allergy. Despite informing the staff, the family felt that their concerns were not taken seriously, especially when the bill arrived without any compensation for the distress caused. The lack of sympathy and acknowledgment from the staff during a critical moment emphasized their disappointment and led them to vow not to return.

In contrast, other reviewers praised the restaurant for its positive experience regarding food allergies. One mentioned that despite dietary restrictions such as dairy intolerance, the staff were accommodating and provided delicious safe options. These patrons enjoyed the meal overall and appreciated the friendly and welcoming atmosphere, which stood in stark contrast to the severe experience highlighted by the first reviewer.

Another review focused on a satisfactory visit where allergies were properly catered to, noting a lack of drama in their experience. This indicates that while there are instances of poor management, there are also positive examples of the restaurant's ability to provide safe dining for those with allergies when handled correctly.

The overarching theme suggests that while The Pheasant Inn can successfully cater to specific dietary needs, there are significant inconsistencies in the staff's handling of allergic reactions. The contrasting experiences highlight the importance of proper training and awareness regarding food allergies in the restaurant industry.