TGI Fridays - Telford

The reviews for TGI Fridays - Telford reflect a mixed sentiment concerning the handling of food allergies. On one hand, several diners praised the restaurant for its attentive service and dedication to allergy safety, with specific mentions of staff going the extra mile to ensure that meals were safe from allergens. For example, a customer noted that the manager personally ensured the kitchen was cleaned for their nut allergy, highlighting a positive and proactive response to allergy concerns.

Conversely, significant issues were raised about the restaurant’s policies and communication concerning food allergies. One review detailed a distressing experience where the restaurant cancelled a booking due to the presence of an allergy. This decision upset the customer, who pointed out that it could lead to discrimination against individuals with disabilities. Such actions indicate a troubling shift in the restaurant's approach to accommodating guests with allergies.

Additionally, another reviewer recounted a frustrating incident where their order was mishandled despite having clearly communicated their tomato and onion allergies. The eventual resolution was commendable, but the initial mistake showcased a lapse in the kitchen's attention to allergy details, reinforcing the importance of proper training and communication.

Overall, while TGI Fridays - Telford has had positive moments in catering to food allergies, these experiences are overshadowed by inconsistencies in service and communication. Establishing a more robust, reliable system for managing food allergies could significantly enhance the dining experience for guests who require such accommodations.