TGI Fridays - Fareham

The reviews indicate a largely positive sentiment among customers regarding their experiences with food allergies at TGI Fridays - Fareham. Many patrons appreciated the restaurant's efforts to accommodate dietary restrictions, particularly those involving gluten and dairy allergies. Reviews emphasize the attentive nature of the staff, especially managers who took personal initiative to ensure a safe dining experience for guests with allergies. This proactive approach included presenting allergy menus and offering personalized interactions to clarify customer needs.

Several reviewers praised specific staff members, noting how their knowledge and friendliness contributed significantly to their dining experiences. For instance, a manager named Mike was recognized for personally engaging with families and ensuring that children with allergies felt comfortable and cared for during their visit. Similarly, a duty manager named Becky was acknowledged for her efficiency and expertise in recommending menu choices tailored to a guest with a peanut allergy.

However, not all reviews were entirely positive, as some customers reported issues with miscommunication or insufficient attention to food allergies. A reviewer mentioned having to send a burger back multiple times due to inadequate preparation for a nut allergy. This highlights the inconsistency in allergy awareness among staff, suggesting that while some team members excel, there may be gaps in training or communication among others.

Overall, the reviews reflect a restaurant striving to provide a positive and safe dining experience for guests with food allergies, though there are areas where improvement is needed, particularly in ensuring that all staff are uniformly educated on allergy protocols.