TGI Fridays - Crawley

The reviews reflect a mixed sentiment regarding the handling of food allergies at TGI Fridays - Crawley. While several reviewers praised the thoroughness and attentiveness of the staff towards allergy concerns, such as ensuring safe meals and providing allergen information, experiences varied significantly among diners.

A number of patrons highlighted positive experiences, emphasizing that staff members went above and beyond to accommodate specific allergies. Many mentioned that managers took the time to provide detailed allergen menus and showed genuine care in ensuring a safe dining experience. This aspect of customer service was a major factor in their satisfaction.

Conversely, some reviewers expressed dissatisfaction with the limited choices available for those with certain allergies, particularly to nuts and dairy. A recurring theme was also frustration with slow service, particularly when trying to address allergy concerns. Delays in service detracted from the overall positive aspects, highlighting a disparity in the dining experience.

In summary, while there are positive notes about the allergy management and staff attentiveness, the restaurant could improve by expanding menu options for allergy sufferers and enhancing service efficiency, which would ensure a more consistent experience for diners with dietary restrictions.