TGI Fridays - Braehead

The reviews of TGI Fridays - Braehead reflect a generally positive sentiment, particularly regarding the handling of food allergies by the staff. Most patrons expressed satisfaction with the attentiveness of servers, such as Vicky and Sarah M, who proactively inquired about dietary restrictions and provided suitable meal options for guests with allergies. This proactive approach fostered a sense of safety and care among diners, especially for families with children who have allergies.

Many reviewers appreciated the warm service and the professionalism exhibited by the waitstaff. Instances of accommodating specific dietary needs, such as milk and nut allergies, were highlighted as exemplary. Customers noted their overall dining experience was joyful, underpinned by the welcoming attitude of the staff and their willingness to ensure that every family member's dietary restrictions were respected.

However, there was a significant downside in one review where a customer with a gluten allergy received incorrect advice from the manager about menu items they could eat. This led to a serious allergic reaction, emphasizing a critical gap in communication and training regarding allergy management. The customer reported severe discomfort due to the oversight, illustrating the potentially dangerous consequences that can arise from miscommunication in a restaurant environment.

In summary, while there are commendable practices regarding allergy accommodations at TGI Fridays - Braehead, the negative review underscores the importance of thorough staff training and careful communication to prevent adverse experiences for those with dietary restrictions.