Shoryu Ramen

The reviews for Shoryu Ramen reveal a varied sentiment regarding the restaurant's handling of food allergies. Positive experiences highlight attentive and knowledgeable staff who provide allergen menus and actively engage with diners to ensure safety from allergens. Many patrons appreciated the thorough communication and willingness of staff to accommodate their dietary restrictions, leading to high satisfaction with both service and food quality.

Conversely, there are significant criticisms regarding allergy management and customer service. Some reviewers shared alarming experiences where staff were dismissive or controlling about accessing the allergy menu. Instances of feeling pressured to order without adequate time to review allergens raised serious safety concerns, particularly for diners with severe allergies.

A few reviews specifically noted issues regarding an additional service charge linked to dining with allergies, which generated frustration. This charge, perceived as unnecessary and potentially exploitative, tainted the overall dining experience for some families who felt their concerns were not taken seriously.

In conclusion, while Shoryu Ramen is praised for its food and ambiance, there are pressing recommendations for improvement in training staff to better handle allergy inquiries. Ensuring a safe and accommodating atmosphere for all guests is essential, especially for those with life-threatening food allergies.