San Carlo - Liverpool

Mixed experiences regarding food allergies; some commendable service, but significant concerns over gluten-free options and customer support.

69 GFA Score
Restaurant Type
EuropeanItalianItalianItalianMediterraneanPastaPizzaSeafoodVegan
Negative reviews involving the following food allergies:
Gluten

The reviews reflect a mixed sentiment regarding the experience of dining at San Carlo with food allergies. On one hand, there are positive experiences highlighted, such as a customer named Sue who had a garlic allergy and felt well-cared-for by the staff, leading to a repeat visit the next day. This indicates that the restaurant can offer a good experience for individuals with specific dietary restrictions when properly accommodated.

Conversely, another review paints a less favorable picture, emphasizing poor communication and support for gluten-free options. Despite prior notice, the customer found the staff unhelpful, with inadequate information on safe menu choices, and ended up paying for a disappointing dessert that did not meet their expectations. This suggests a notable inconsistency in the restaurant's ability to handle allergies effectively, particularly gluten intolerance.

Additionally, a third review mentions a pleasant dining experience for a customer whose spouse had food allergies, indicating that while the restaurant may cater to those with less common allergies like garlic, there may be shortcomings in communication and the handling of gluten-free needs.

Overall, these reviews highlight the importance of effective communication regarding food allergies, as well as the need for training staff to ensure that customers with dietary restrictions feel safe and well-informed when dining out.

Allergy Experiences

69 out of 5 stars

Based on 5 reviews

Review data

5 star reviews

20%

4 star reviews

60%

3 star reviews

0%

2 star reviews

20%

1 star reviews

0%

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Recent reviews

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5 out of 5 stars

           

Posted almost 3 years ago on  

2 out of 5 stars

             

Posted almost 4 years ago on  

Gluten

4 out of 5 stars

             

Posted over 10 years ago on  

4 out of 5 stars

             

Posted over 10 years ago on  

4 out of 5 stars

             

Posted over 10 years ago on