Romas

The restaurant offers good food and service, but has room for improvement in allergy handling, as a serious mistake occurred. Positive resolution leads to a likelihood of return.

82 GFA Score

Restaurant Type

BarBritishBrunch

Based on the data we have found Romas is good for the following food allergies:

Fish

The review highlights an overall positive dining experience at Roma's, with commendable food quality and service. However, the reviewer faced a significant issue regarding a serious food allergy, as the meal was served with an offending item.

This incident underscores the importance of proper food allergy management in restaurants, particularly when diners relay their allergies upfront. The mistake led to disappointment, but the restaurant's response was praised. The team handled the complaint excellently, demonstrating a commitment to customer service.

Notably, the review emphasizes that while mistakes can occur, how a restaurant responds to these mistakes is crucial. The excellent handling of the situation by Roma's reassured the reviewer and transformed a negative experience into a positive one.

Ultimately, the reviewer expressed an intent to return to Roma's, indicating that effective communication and resolution can mitigate the impact of such errors. This suggests that restaurants should prioritize allergy-awareness training and encourage a culture of attentiveness to prevent future incidents.

Find Romas

Address

4 Regent St, Newtownards BT23 4LH, United Kingdom

Links

Website

Tripadvisor

Google Reviews

Other allergy friendly restaurants in Belfast.

Allergy Experiences

Based on 1 review

5 star reviews: 0%
4 star reviews: 100%
3 star reviews: 0%
2 star reviews: 0%
1 star reviews: 0%

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Posted almost 10 years ago on

Fish

Important

Our assessment on Romas is based on our software going out to the web and finding reviews people with food allergies have left for venues alongside the experiences of our users. It is not an official endorsement or otherwise of Good For Allergies. Our own experience of eating out with a food allergy is to lean on other people's experiences. It is not a guarantee nor a steadfast way to be sure but we found it's a great starting step in deciding where to go.

You should always make your assessments and declare your allergies before ordering.