Pizza Express

The reviews express a generally positive sentiment regarding dining experiences at Pizza Express, particularly in relation to managing food allergies. Customers highlight the attentive and helpful nature of the staff, who made considerable efforts to accommodate various dietary restrictions. Many reviewers appreciated the personalized service, with staff actively engaging in discussions about allergies and providing tailored options for their meals.

Caz, one praised staff member, demonstrated exceptional service by addressing concerns about allergies and making meal recommendations, which contributed positively to the overall experience. Similarly, Sophie, a supervisor, was commended for her thorough guidance for a coeliac customer, showcasing the restaurant's willingness to prioritize food safety.

However, there are notable discrepancies in service quality, as one reviewer experienced significant issues with their gluten-free and vegan meal requests. Despite being assured that staff understood their needs, several mistakes occurred, leading to a stressful dining experience. This points to a crucial area for improvement - staff training regarding allergy protocols and the importance of communication in order to safeguard customers' health.

In summary, while many customers had positive experiences due to attentive service and accommodations for allergies, the variance in handling such requests highlights an urgent need for consistent training and awareness among staff, as food allergies can have serious consequences.