On The Waterfront

The reviews for On The Waterfront showcase a mixed sentiment regarding the restaurant's handling of food allergies. While some patrons expressed satisfaction with the vegan options and allergen accommodations, others raised serious concerns about the staff's knowledge and responsiveness regarding allergy-related inquiries.

One review highlighted a positive experience, emphasizing the availability of vegan cheese at no extra charge and the attentiveness of the staff. The reviewer, who has a dairy allergy, felt reassured with the options available and appreciated the gluten-free base. This suggests that the restaurant does cater well to customers with specific dietary needs, at least in some instances.

Conversely, another review indicated a troubling lack of awareness regarding allergens. A customer reported receiving an incorrect topping of blanched almonds instead of walnuts on their pizza, raising alarm about potential allergic reactions. The indifference shown by the staff when the issue was raised further questions their understanding of allergen laws, leading to a sense of distrust among the customers concerned about food safety.

Overall, while On The Waterfront has appealing menu options and a lovely location, the inconsistent experiences shared by customers point towards a pressing need for improved staff training on food allergies and better communication practices. Addressing these concerns could greatly enhance the dining experience for patrons with food allergies.