Novar

The reviews for Novar present a mixed sentiment regarding allergy accommodations. One customer had a highly negative experience, stating that the restaurant was unable to provide assurance for dishes suitable for their dairy allergy, expressing frustration over perceived lack of compassion and willingness to assist. This review highlights a significant concern about the establishment's ability and readiness to cater to customers with specific dietary requirements, particularly regarding cross-contamination risks.

In contrast, another reviewer praised the restaurant for its excellent handling of a gluten allergy, noting the attentive and knowledgeable staff. This account indicates that some diners had a positive experience when it came to dietary restrictions, showcasing that not all experiences are negative. It seems that there may be inconsistencies in how the staff address food allergies based on different circumstances, leading to a polarized perception of the restaurant's overall capability.

A third review, while primarily focused on the food's quality and service, briefly mentioned a policy on menu alterations tied to allergies. This suggests a potential challenge in accommodating personalized requests when the kitchen is busy, reflecting a common tension in restaurants that prioritize efficiency alongside customer dietary needs.

Overall, while Novar has received praise for its food and service, the handling of food allergies presents notable discrepancies, with some diners feeling neglected or dismissed. This indicates a need for improvement in communication and training around allergy management and customer care to ensure that all patrons feel safe and supported.