Nando's Gatwick - South Terminal

The reviews for Nando's Gatwick - South Terminal present a mixed sentiment regarding the dining experience for customers with food allergies. On one hand, there are positive mentions of accommodating staff, highlighting effective communication and understanding for those with dietary restrictions, particularly gluten allergies. Customers reported feeling reassured by management’s attention to their specific needs, which led to enjoyable meals for them and their families.

However, the negative experience described by one reviewer marks a stark contrast. An encounter with an older male staff member who demonstrated a lack of understanding and empathy towards a nut allergy left the customer feeling unwelcome and dissatisfied. The reviewer noted the staff member's rude demeanor and dissatisfaction with their order, significantly detracting from the overall dining experience.

This dichotomy illustrates the inconsistency in customer service related to food allergies at the restaurant. While some staff members are praised for their attentiveness and supportive attitude, others are perceived as dismissive or condescending, which can be particularly alarming for guests with serious dietary concerns.

Overall, while Nando's Gatwick has the potential to be a safe and accommodating environment for allergy sufferers, the variability in staff attitudes presents a challenge. Ensuring consistent training across all employees could enhance the dining experience and alleviate concerns for those with food allergies.