Nando's Basingstoke - Festival Place

Reviews for Nando's Basingstoke highlight a stark contrast in experiences related to managing food allergies. Some diners report outstanding service concerning allergies, praising the staff's attentiveness and the availability of an up-to-date allergy folder. Families with children having severe allergies felt reassured by the staff's diligence, noting a safe dining experience and satisfaction with allergy-sensitive food options.

Conversely, one patron shared a concerning incident where, despite careful communication about dietary restrictions, a non-vegan meal was served, leading to a major trust issue with the staff’s ability to address complex dietary needs. The response from the management and staff in this case was perceived as complacent, marking a significant failure in their allergy management protocol.

Common themes emerge regarding the importance of clear communication, vigilance, and effective training for staff in handling allergy-related requests. While many reviews reflect a commitment to safety and understanding, the negative experience suggests that inconsistency exists, which could deter those with dietary restrictions from dining there.

In summary, the restaurant receives praise for its allergy management in some cases, but serious lapses raise red flags that need addressing to ensure all customers feel safe dining, especially those with food allergies.