Moose Coffee

The reviews for Moose Coffee reveal a predominantly positive sentiment regarding the restaurant's handling of food allergies. Many customers praise the staff's attentiveness and willingness to accommodate dietary restrictions, particularly for nut and gluten allergies. Families expressed satisfaction with the extra care taken to ensure safe dining, particularly for children with allergies, enhancing their overall enjoyment of the meal.

Reviewers noted the restaurant's staff being proactive in addressing allergy concerns, such as thoroughly cleaning cooking surfaces for a child with a peanut allergy. The manager’s knowledge regarding gluten allergies and the distinction made between allergies and intolerances was also commended, which made customers feel more at ease during their dining experience. These gestures reflect a commitment to guest safety and comfort around dietary constraints.

However, one review highlights a significant negative experience involving gluten accommodations, where a customer felt humiliated due to the staff's treatment and lack of flexibility. This encounter skewed the overall positive feedback, as the reviewer described feeling embarrassed and treated like a nuisance, which is concerning in a restaurant that prides itself on customer service.

In summary, while most accounts indicate that Moose Coffee excels in managing food allergies with care and awareness, the outlier incident underscores the importance of consistent training and compassion for staff in dealing with customers who have specific dietary needs.