Mekan Charcoal Grill & Meze
Mixed experience with food allergy; great food but rude service regarding allergy concerns.
The review expresses a generally positive sentiment towards the restaurant's food quality and ambiance, highlighting the impressive presentation of the charcoal grill and the taste of the dishes. However, the experience takes a negative turn regarding the handling of food allergies.
The reviewer specifically mentions discomfort while communicating about their food allergies, feeling unwelcome after asking questions related to the type of meat and requesting clarification through an allergy card. This interaction with the head waiter was described as tense and rude, significantly impacting their dining experience.
While the food may be commendable, the key takeaway revolves around the restaurant's service when it comes to accommodating guests with food allergies. The atmosphere can be welcoming, but it felt countered by the reaction of the staff toward legitimate concerns.
Ultimately, this review emphasizes the importance of both quality food and customer service, especially for those with food allergies, suggesting that even great offerings can be overshadowed by negative interactions.
Find Mekan Charcoal Grill & Meze
Address
64 Western Rd, Brighton and Hove, Hove BN3 2JQ, United Kingdom
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Allergy Experiences
82 out of 5 stars
Based on 1 review
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Recent reviews
5 out of 5 stars
Posted almost 6 years ago on
Important
You should always make your assessments and declare your allergies before ordering.