Luca

The reviews of Luca reveal a generally positive sentiment regarding the quality of food and service, with many patrons expressing satisfaction with their dining experiences. However, notable issues arise concerning how the restaurant handles food allergies, which seems to vary widely among staff members.

One reviewer commended the restaurant for accommodating a gluten allergy effectively, indicating that some staff members are knowledgeable and attentive to dietary restrictions. In contrast, another account described a distressing experience where a manager rudely confronted a diner with a nut allergy, showcasing a lack of understanding and empathy toward customers with health concerns. This incident raised significant alarm regarding the establishment's approach to food allergy safety.

Several patrons emphasized the importance of training staff to provide allergen menus and promote awareness of the distinctions between various dietary intolerances and allergies, suggesting that there is room for improvement. Overall, while some customers enjoyed their meals without significant issues related to allergies, the inconsistent handling of such concerns left others feeling uneasy and humiliated.

In summary, while Luca presents an appealing atmosphere and delicious food, the restaurant must refine its practices and improve communication with diners regarding food allergies to ensure that all guests feel safe and welcomed.