Las Iguanas - Cardiff - Mermaid Quay
Overall, customers appreciated the allergy handling but experienced mixed feelings, especially regarding communication and perception during their visits.

The reviews reflect a generally positive sentiment towards Las Iguanas in Cardiff, particularly regarding their handling of food allergies. Several customers praised the staff for their attentive service and expert advice in accommodating diners with specific allergies, which contributed to a safe and enjoyable dining experience. This highlights the restaurant's commitment to customer care and awareness of food allergies.
However, there were some notable concerns as well. One review mentioned an incident where a customer felt singled out due to their allergy, necessitating a senior staff member's involvement to take their order. This situation led to feelings of embarrassment for the diner, suggesting that while staff may be knowledgeable, their communication style regarding allergies can affect customer comfort levels.
Another review expressed disappointment at the limited options available for a customer with a nut allergy, especially regarding dessert. Although the food quality was praised overall, there's a clear suggestion that the menu could be more inclusive for those with dietary restrictions, as this could enhance the overall dining experience.
In summary, while Las Iguanas has shown strengths in addressing food allergies, there are opportunities for improvement in communication and menu variety. Ensuring that all staff are equally sensitive and knowledgeable about allergies, as well as providing a broader range of safe meal options, could greatly enhance the dining experience for all customers.
Find Las Iguanas - Cardiff - Mermaid Quay
Address
Bay, Mermaid Quay, Ground Floor, Cardiff CF10 5BZ, United Kingdom
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Other Las Iguanas locations Other allergy friendly restaurants in Cardiff.
Allergy Experiences
76 out of 5 stars
Based on 8 reviews
Review data
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5 star reviews
- 75%
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4 star reviews
- 0%
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3 star reviews
- 25%
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2 star reviews
- 0%
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1 star reviews
- 0%
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Recent reviews
5 out of 5 stars
Posted 10 months ago on
NutsPeanuts5 out of 5 stars
Posted over 1 year ago on
Gluten5 out of 5 stars
Posted over 1 year ago on
Gluten5 out of 5 stars
Posted over 1 year ago on
5 out of 5 stars
Posted over 2 years ago on
Nuts5 out of 5 stars
Posted about 3 years ago on
Fish3 out of 5 stars
Posted about 3 years ago on
Nuts3 out of 5 stars
Posted about 3 years ago on
NutsImportant
You should always make your assessments and declare your allergies before ordering.