La Maison du Steak
Mixed reviews on allergy management; serious incident reported alongside positive experiences.
The reviews reveal a stark contrast in experiences related to food allergy management at La Maison du Steak. One review details a severe incident regarding a nut allergy, where a diner was mistakenly served walnut bread despite explicitly stating her allergies. This oversight not only raised concerns for the diner's safety but also highlighted a lack of urgency in addressing the situation when brought to the staff's attention. The reviewer emphasized the potential life-threatening consequences of such mistakes, indicating insufficient staff training on handling allergies, especially with the bill reflective of the inadequate response to the situation.
Conversely, other diners shared positive experiences where staff demonstrated attentiveness to allergy restrictions. One reviewer noted that the waitress took the time to understand their allergy needs, offering a sample dish for safety before serving. This shows that while some staff members may have a good understanding of allergies, consistency in training and execution might be lacking.
Another review mentioned a fish dish that was seasoned improperly despite allergy specifications. Although the replacement arrived late, the overall satisfaction with the meal was notable. This suggests that while food quality is high, events surrounding allergy management can negatively impact experiences significantly.
In summary, while some guests consider La Maison du Steak a great dining choice with delicious food, the experiences related to allergy management vary greatly. The severity of the negative review contrasts sharply with the more positive experiences, indicating a crucial need for improved communication and understanding of allergies among the restaurant staff.
Find La Maison du Steak
Address
125 Hills Rd, Cambridge CB2 1PG, United Kingdom
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Allergy Experiences
54 out of 5 stars
Based on 3 reviews
Review data
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5 star reviews
- 67%
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4 star reviews
- 0%
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3 star reviews
- 0%
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2 star reviews
- 0%
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1 star reviews
- 33%
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Recent reviews
1 out of 5 stars
Posted about 3 years ago on
EggsNuts5 out of 5 stars
Posted over 10 years ago on
5 out of 5 stars
Posted about 11 years ago on
FishImportant
You should always make your assessments and declare your allergies before ordering.