Hickory's Smokehouse Derby

The reviews highlight a mixed sentiment concerning the experience of dining at Hickory's Smokehouse Derby with food allergies. While some patrons praised the staff's attentiveness to allergy needs and the restaurant's commitment to food safety, others had negative experiences, particularly with service quality and staff attitudes.

Several reviewers noted that staff were willing to accommodate allergies, specifically regarding gluten. Positive feedback mentioned the management’s thoroughness in checking food and drinks to assure safety, as well as the provision of a non-gluten menu with various options. These experiences contributed to a sense of reassurance for diners with allergies.

Conversely, one review pointed out a significant issue with a staff member's rudeness, particularly in response to a child’s gluten allergy. This negative interaction overshadowed the otherwise pleasant dining experience, raising concerns about staff training in handling allergy-related queries politely and effectively.

Overall, while many diners felt safe and well-catered for in terms of food allergies, the disparity in service could hinder repeat visits for allergy-sensitive customers. Strengthening training for staff on food allergies and customer interaction may enhance overall experiences at the venue.