Gourmet Burger Kitchen (GBK)

The reviews highlight a range of experiences related to dining at Gourmet Burger Kitchen (GBK), particularly focusing on allergy management. Many reviewers noted that the staff was attentive and proactive in addressing food allergies, demonstrating a strong commitment to customer safety. Positive feedback included instances where managers went above and beyond to ensure that meals were safe for those with allergies, with one reviewer mentioning multiple allergies and the staff's conscientious approach in providing suitable alternatives.

Conversely, a significant disappointment arose from a serious mistake involving an anaphylactic allergic reaction. One reviewer reported a distressing experience where their partner's meal was incorrectly served with mayonnaise, despite explicit instructions to omit it due to a severe egg allergy. This highlighted critical flaws in the restaurant's food preparation or communication processes, emphasizing that such errors could have grave consequences for diners with serious food allergies.

Additionally, while the overall dining experience was positively noted by several customers, concerns were raised regarding cleanliness, particularly one instance pointed out the table's appearance. The mix of commendation for friendly service and glaring mistakes paints a complex picture of customer experiences at GBK, especially regarding allergy safety measures.

Overall, the feedback reflects a restaurant striving for good service, especially for those with dietary restrictions, but also reveals significant areas for improvement in consistently managing food allergies to ensure a safe dining environment.