Gourmet Burger Kitchen (GBK)

The reviews reflect a mixed sentiment regarding the handling of food allergies at Gourmet Burger Kitchen (GBK). One reviewer expressed frustration due to a rigid policy that did not allow for the removal of allergenic ingredients, in this case, mayo. This inflexibility led to a negative experience, as the diner felt that the restaurant's approach lacked logic and consideration for their allergy needs. They ultimately chose to dine next door, where their needs were more effectively accommodated.

On the other hand, there are positive reviews highlighting great customer service when it comes to food allergies. A reviewer appreciated the quick response of the chef who replaced a mistaken order with the correct one, showcasing an understanding of their mate's cheese allergy. This indicates a willingness among some staff at GBK to accommodate dietary restrictions when possible.

Furthermore, another review emphasized the exemplary service provided by staff members, Tom and Patricia, who went above and beyond for a customer with a dangerous allergy. This diner felt confident that their specific dietary needs were taken seriously and well-managed, resulting in a positive overall experience.

In summary, while there appear to be instances of inflexible policies leading to dissatisfaction, other patrons experienced considerate and accommodating service, depending on their specific needs and interactions with the staff.