Frankie & Benny's

Overall, the reviews for Frankie & Benny's highlight a mixed experience regarding the handling of food allergies. One reviewer had a severe allergic reaction, raising concerns about the unclear labeling of gluten-free options on the menu. Despite being assured that the food was safe, the patron experienced significant distress after consuming it, which raises serious questions about staff training and communication in relation to food allergies.

In contrast, several other reviewers praised the restaurant's attentive service for individuals with nut allergies. They described staff as helpful and knowledgeable, especially regarding menu choices that avoid allergens. This demonstrates that while there may be inconsistencies, some staff members excel in managing allergy-related inquiries effectively, contributing to a positive dining experience for those with specific dietary needs.

The difference in experiences might indicate variability in training levels among the staff or differences in individual communication skills. The severe incident highlights the importance of clear labeling and assurance for customers with food allergies, particularly when it comes to cross-contamination and ingredient safety.

Ultimately, while there are positive aspects to the service at Frankie & Benny's, the reviews clearly illustrate a need for improved practices in handling food allergies, as safety should always take precedence in a dining environment.