Frankie & Benny's

The reviews of Frankie & Benny's present a mixed sentiment surrounding allergy management at the restaurant. Several diners expressed satisfaction with the staff's knowledge and attentiveness to food allergies. One reviewer noted the excellent service from a waiter named Jake, emphasizing that the management was proactive in addressing allergy concerns based on their experience with a gluten intolerance and a coeliac partner. Another reviewer highlighted the restaurant's clear communication regarding food safety for those with peanut allergies, indicating an overall positive experience in terms of allergy awareness.

However, contrasting experiences surfaced from a negative review that described a serious oversight concerning food allergies. A guest reported being served a mayo-topped chicken burger despite notifying the staff about their friend's egg allergy, raising severe safety concerns. This incident reflects a lack of attention and care that can compromise the health of diners with allergies, damaging the restaurant's reputation. The reviewer's overall dining experience was marred by unprofessionalism and poor food quality, which further exacerbated their dissatisfaction.

Despite some positive notes regarding allergy awareness, the one-star review underscored a critical failure in the restaurant's safety protocols. For diners with food allergies, this discrepancy between experiences emphasizes the necessity for consistent training and adherence to health standards across all staff members.

In summary, while many guests appreciated the allergy-related attentiveness shown by staff at Frankie & Benny's, the existence of a serious oversight in food safety practices highlights a crucial area for improvement. Balancing diligence in service with a commitment to food safety is essential for ensuring a safe dining experience for all guests.