Frankie & Benny's

The majority of reviews express a highly positive sentiment regarding the restaurant's handling of food allergies, particularly praising a server named Kofi for his attentiveness and dedication. Multiple reviewers noted his proactive approach in ensuring that customers with nut and coeliac allergies had safe options, emphasizing the importance of clear communication between staff and patrons. The thoughtful gestures, such as confirming food preparation in allergy-safe areas and offering alternative treats, were appreciated.

Customers highlighted the importance of feeling safe while dining out with dietary restrictions, and Kofi's efforts did much to alleviate concerns. This consistent attention to detail contributed to an overall positive dining experience, as guests felt valued and cared for.

In contrast, one negative review presented a significant issue, where a party celebrating a birthday faced a serious lapse in service regarding allergy safety. This experience involved delays, incorrect orders, and a lack of responsiveness from the staff, which was troubling given the presence of a severe peanut allergy. The poor communication during this visit overshadowed the otherwise positive impressions formed by other diners.

While most reviews underscore a strong commitment to allergy awareness, the negative experience serves as a crucial reminder of the potential consequences of miscommunication or inattentive service in restaurants. It highlights the need for restaurants to maintain high standards consistently, particularly when dealing with customers' health and safety.