Frankie & Benny's

The reviews highlight a generally positive sentiment regarding dining experiences for individuals with food allergies at Frankie & Benny's. Most patrons appreciated the attentive and accommodating staff who provided clear information about allergy options and ensured food was prepared safely. Positive comments often emphasized the friendly service, timely food preparation, and specific staff members who went above and beyond to cater to allergy concerns.

However, some reviews noted significant inconsistencies in allergen management. A few diners reported difficulties in receiving accurate allergy information and problems with food preparation that did not meet allergy safety standards. Specific issues included confusion over ingredients and the lack of an allergen menu available in-house, which left some guests to navigate online resources instead.

The negative experiences often stemmed from understaffing or poor communication, leading to delays and mix-ups in food orders, particularly for guests with severe allergies. Several reviews mentioned concerning incidents, such as serving the wrong dish that contained allergens, which indicates a need for better staff training and adherence to allergy protocols.

In summary, while many customers reported positive experiences with allergy accommodations, the reviews collectively suggest that Frankie & Benny's could improve its allergen management practices and staff training to ensure safer dining experiences for all guests.