Frankie & Benny's
Diners appreciated the attentive staff's handling of food allergies, showcasing knowledge and care, enhancing their overall dining experience.

The reviews for Frankie & Benny's highlight a strong emphasis on the restaurant's staff being proactive and attentive regarding food allergies. Multiple diners expressed appreciation for the thoroughness with which their allergies were addressed, creating a reassuring atmosphere. For instance, Thomas and Demi were noted for their excellent service and inquiry about allergies before taking orders. This attention to detail reassured guests, allowing them to enjoy their meals without concern.
Specific mention of allergies, such as a severe nut allergy, underscores the importance of staff expertise in managing dietary restrictions. Francesca's knowledgeable service example emphasizes how crucial it is to have trained personnel who understand allergy implications. This transparency was pivotal for diners feeling safe and cared for during their meal.
Overall cleanliness, child-friendly environment, and prompt service contributed to a favorable experience, but minor critiques included issues like air conditioning temperature. Despite the environmental discomfort, diners prioritized the quality of service regarding their dietary needs and were inclined to return, reflecting a high level of customer satisfaction.
In summary, the positive feedback concerning allergy management demonstrates that Frankie & Benny's not only excels in food quality but also in creating an inclusive environment for diners with specific dietary requirements. This clarity in communication and commitment to safety fosters trust from patrons, leading to repeat visits.
Find Frankie & Benny's
Address
Heol Yr Odyn, Parc Nantgarw, Nantgarw, Cardiff CF15 7QX, United Kingdom
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Allergy Experiences
88 out of 5 stars
Based on 4 reviews
Review data
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5 star reviews
- 75%
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4 star reviews
- 25%
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3 star reviews
- 0%
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2 star reviews
- 0%
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1 star reviews
- 0%
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Recent reviews
5 out of 5 stars
Posted about 1 year ago on
5 out of 5 stars
Posted over 1 year ago on
4 out of 5 stars
Posted over 1 year ago on
5 out of 5 stars
Posted over 11 years ago on
NutsImportant
You should always make your assessments and declare your allergies before ordering.