Dale Street Kitchen & bar by Shino

The reviews depict a varied experience concerning food allergies at Dale Street Kitchen & bar by Shino. While some diners have positively acknowledged the staff’s friendliness and quick response to allergen inquiries, others voiced severe concerns regarding food safety for those with gluten intolerance, specifically coeliacs.

A noteworthy positive experience came from a patron with a peanut allergy who appreciated the restaurant's proactive communication regarding allergen information. This customer received prompt replies on which menu items to avoid, allowing her to feel safe while enjoying most of the offerings. Such responsiveness suggests a commitment to accommodating guests with dietary restrictions, showcasing the restaurant's willingness to prioritize customer safety.

However, contrasting these positive experiences, a critical review highlighted significant safety risks faced by a coeliac diner. Despite the friendly approach of the staff, a mix-up resulted in her receiving gluten-containing items, confirming her fears as a person with severe gluten intolerance. This revelation underscored the restaurant's shortcomings in terms of ingredient transparency and the potential for cross-contamination, particularly with unlabelled items like sausages.

Overall, while Dale Street Kitchen & bar by Shino has shown promise in customer service and allergen awareness, the inconsistency and serious risks reported for diners with allergies indicate a pressing need for improved food safety protocols. Patrons with food allergies are advised to proceed with caution, as experiences can differ significantly.