Cromwell Cottage Northampton

The reviews highlight a generally positive sentiment towards the restaurant, particularly regarding its handling of food allergies. Diners expressed appreciation for the attentive staff who inquire about allergies and provide relevant information. One patron noted a tree pollen allergy that is related to nuts, confirming the restaurant's claim of having a NUT FREE kitchen, though they cautioned about the inclusion of coconut flakes, emphasizing the importance of thorough communication regarding allergens.

Another reviewer praised the restaurant for effectively accommodating their severe nut allergy, which adds to the positive experiences reported in the reviews. However, it is essential to note that while the restaurant is recognized for its efforts in allergy management, one reviewer faced delays in getting allergen information, leading to frustration. This suggests that staff training regarding rapid and clear responses to allergy inquiries could be improved, ensuring that guests feel more secure about their dining choices.

Overall, diners enjoy the quality of food, but they point out inconsistencies in service speed during busy times, which can impact the overall experience. In one case, their food arrived much later than expected, despite an initial calm environment. This inconsistency may overshadow the positive aspects of the restaurant's allergy protocol.

In summary, while the restaurant is lauded for its approach to food allergies, there remains room for improvement in service efficiency and communication to ensure that all guests, especially those with allergies, have a seamless dining experience.