Crolla's Italian Kitchen
Exceptional service and attentiveness to allergies were notable, enhancing the overall dining experience.
The review highlights an exceptional dining experience at Crolla's Italian Kitchen, particularly noting the restaurant's responsiveness to food allergies. The reviewer's group faced a situation where one member had an undisclosed nut allergy, inadvertently ordering a dish that contained pesto with pine nuts.
Despite the error being on their part, the staff handled the situation with grace and professionalism. The chef personally addressed the issue by replacing the dish and offering apologies, demonstrating a commendable level of care for customer safety and satisfaction.
This attention to food allergies not only reassured the affected diner but also left a lasting impression on the entire party, fostering a sense of trust in the restaurant's commitment to accommodating special dietary needs. Such experiences are vital for individuals with food allergies and can greatly influence their decisions to dine out again.
Overall, the combination of excellent service, a warm atmosphere, and the restaurant's proactive approach to handling food allergies contributed significantly to a positive dining experience, prompting a strong desire among the diners to return.
Find Crolla's Italian Kitchen
Address
ESKMILLS, The Courtyard Station Road, Musselburgh EH21 7PQ, United Kingdom
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Allergy Experiences
82 out of 5 stars
Based on 1 review
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Recent reviews
5 out of 5 stars
Posted almost 3 years ago on
NutsImportant
You should always make your assessments and declare your allergies before ordering.