Canto

The reviews of the restaurant Canto predominantly reflect positive experiences regarding dining with food allergies. Many patrons praised the staff's attentiveness and knowledge when it came to handling allergies, with comments about how they provided detailed allergen lists and guidance on menu choices. For instance, multiple reviews highlighted that staff members, such as Thomas and Freya, were proactive in addressing allergies and ensuring a safe dining experience, which was reassuring for those with dietary restrictions.

Diners felt welcomed and well cared for, with several mentioning that specific dishes were adjusted to accommodate their needs. One reviewer appreciated that the bar was willing to substitute an ingredient in a cocktail due to an allergy, showcasing the restaurant's flexibility and commitment to customer safety. The atmosphere and food quality were commended, making the culinary experience enjoyable despite the need for caution due to allergies.

However, there was a notable negative experience from one review where the restaurant failed to properly communicate the presence of prawns in a dish, leading to a serious situation for a customer with a severe allergy. This incident contrasted sharply with the overall positive narratives and highlighted a critical area for improvement—the necessity of clear communication regarding food allergens in high-stakes situations, especially with serious allergies.

In summary, while the majority of feedback is positive, emphasizing the restaurant's commitment to allergy management, the negative incident illustrates the importance of consistent and effective communication in safeguarding the health and dining experiences of customers with food allergies.