Bill's Norwich Restaurant

The reviews depict a generally positive sentiment towards the dining experience at Bill's Norwich Restaurant, particularly concerning the handling of food allergies. Multiple reviewers praised the staff's attentiveness and knowledge regarding allergies, mentioning how servers took extra steps to ensure customer safety, such as providing allergy flags and consulting an allergy menu.

However, there were mixed experiences regarding the clarity and communication around food orders related to allergies. While many diners appreciated the staff's efforts to confirm allergy details, one guest expressed frustration over slow service when allergies were involved, as only a manager could take their order. This inconsistency could lead to potential delays and dissatisfaction for guests with dietary restrictions.

Another notable theme is the variety and quality of gluten-free options offered, which several reviewers highlighted as a significant plus. In particular, one review emphasized the joy of having multiple gluten-free choices, paired with the visually distinct presentation of allergy-safe dishes.

Despite the positive aspects, some reviewers shared disappointment in terms of portion sizes and perceived value for money, especially when certain food items were missing or underwhelming. Issues like these could impact the overall dining experience for patrons, making it important for the restaurant to maintain consistent service quality while catering to all customers, especially those with allergies.