Banana Tree Reigate

The reviews of Banana Tree Reigate highlight a mixed experience regarding food allergies among diners. Positive experiences were noted, particularly with individual staff members like Jess and Grace, who provided excellent service and were attentive to allergy needs. Jess specifically went out of her way to explain what could and couldn’t be consumed, creating a welcoming atmosphere for diners concerned about allergies.

However, not all experiences were as favorable. One review expressed frustration with the delay in service, particularly when dealing with an allergy on the table. The necessity for a manager to take the order due to the allergy created a bottleneck, which led to longer waiting times. The review underscored the importance of all staff being well-trained in allergy protocols to improve efficiency and overall customer satisfaction.

While the food was generally well-received in terms of taste, the service aspects relating to allergies detracted from the overall dining experience for some customers. A specific instance was noted where the restaurant took an excessive amount of time to address a simple order, leading to dissatisfaction. This highlights the need for better training and sensitivity among the entire staff when dealing with food allergies.

In summary, while Banana Tree Reigate does show a commitment to accommodating food allergies through certain staff member efforts, there are clear areas for improvement in training staff universally to handle these situations more effectively, which would lead to a more streamlined and positive dining experience.